Terms and Conditions | Modern Blinds & Shutters Kent LTD | Service Terms

Definitions

"Company" or "We": Modern Blinds & Shutters Kent Ltd

"Customer" or "You": The person or entity purchasing our services

"Services": Window treatment products and installation services

"Products": Blinds, shutters, awnings, and related window treatments

"Installation": Professional fitting and setup of products

Service Terms

Quotes and Estimates

All quotes are valid for 30 days from the date of issue
Quotes are based on measurements taken at the time of survey
Additional charges may apply for changes to specifications
Free quotes are provided with no obligation to purchase

Ordering and Payment

Orders are confirmed upon receipt of a signed quote and deposit payment. Payment terms are as follows:

Deposit: 50% of total order value required to commence sourcing
Balance: Remaining 50% due upon completion of installation
Payment Methods: Bank transfer, cheque, or card payment accepted
Late Payment: Interest may be charged on overdue accounts

Sourcing and Delivery

Sourcing Times

• Plantation Shutters: 3-4 weeks
• Motorised Blinds: 3-4 weeks
• Traditional Blinds: 2-4 weeks
• Awnings: 3-5 weeks
• UV Window Film: 1-2 weeks

Installation

• Free installation included
• Professional installation team
• Installation scheduled after sourcing
• Customer must be present during installation
• Access to windows must be provided

Warranties and Guarantees

Product Warranties

Plantation Shutters: 5-year product warranty
Motorised Blinds: 2-year warranty on motors, 1-year on fabric
Traditional Blinds: 2-year warranty on mechanisms, 1-year on fabric
Awnings: 3-year warranty on frame, 2-year on fabric
UV Window Film: 5-year warranty against peeling and fading

Installation Guarantee

All installations are guaranteed for 2 years
Free repair or replacement of installation-related issues
Warranty covers workmanship and installation defects
Does not cover damage caused by misuse or accidents

Customer Responsibilities

Important Requirements

Provide accurate measurements and specifications
Ensure safe access to installation areas
Remove existing window treatments before installation
Be present during installation for approval
Notify us of any changes to specifications promptly
Follow care and maintenance instructions provided

Cancellation and Returns

Cancellation Policy

Orders can be cancelled within 7 days of confirmation
Cancellation after sourcing has commenced may incur charges
Deposit refunds subject to cancellation terms
Custom-made items cannot be returned unless defective

Returns Policy

Returns accepted within 14 days of delivery for standard items
Items must be in original condition and packaging
Custom-made items are non-returnable unless defective
Return shipping costs are the customer's responsibility

Refund Policy for Faulty Products

In the event that a product is found to be faulty or defective, the following process applies:

Step 1: Fault Reporting

Customers must report any faults or defects within 30 days of installation. Please contact us immediately with details of the issue, including photographs where applicable.

Step 2: Assessment and Collection

We will arrange for a qualified technician to assess the fault at your property. If the product is confirmed to be faulty, we will arrange for its return to our premises at our expense. Uninstallation services can be provided if required, with costs to be agreed upon.

Step 3: Manufacturer Processing

The faulty product will be sent to the manufacturer for inspection, repair, or replacement. This process typically takes 2-4 weeks, depending on the manufacturer's processing times and the nature of the fault.

Step 4: Resolution and Reinstallation

Once the manufacturer has completed their assessment and any necessary repairs, we will arrange for the product to be returned and reinstalled. We will provide adequate notice of the reinstallation date and ensure the work is completed to your satisfaction.

Important Notes

This process applies only to genuine manufacturing defects, not damage caused by misuse, accidents, or normal wear and tear
We reserve the right to charge for uninstallation and reinstallation if the fault is determined to be customer-related
During the repair period, temporary solutions may be provided where possible
All work is covered by our standard warranty terms and manufacturer guarantees

Limitation of Liability

Our liability is limited as follows:

We are not liable for consequential or indirect damages
Our total liability shall not exceed the value of the order
We are not responsible for damage caused by customer misuse
Force majeure events are excluded from our liability
We maintain appropriate insurance coverage

Force Majeure

We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters, extreme weather conditions
Government actions, strikes, or labor disputes
Supplier delays or material shortages
Transportation disruptions or delays
Pandemic or public health emergencies

Governing Law and Jurisdiction

These terms and conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Information

For questions about these terms and conditions, please contact us:

Contact Details

Email: info@modernblind.co.uk

Phone: 01227 469 609

Address: 29 High Street, Herne Bay, Kent CT6 5LJ

Business Hours

Monday - Friday: 9:00 AM - 4:00 PM

Saturday: Shut

Sunday: Closed

Terms Updates

We reserve the right to update these terms and conditions at any time. Changes will be posted on our website and will apply to all new orders placed after the effective date.

Last Updated: January 15, 2024

Modern Blinds